Delivery delay

Here are the different delivery options available. You must select the delivery option of your choice when ordering.

We offer free shipping on all orders with no minimum purchase. Free shipping is envelope delivery with Canada Post mail. There is no tracking number available for this option.

The rate for this option is $12.50. This shipment is made with Canada Post, with a tracking number.

The rate for the Purolator option is $18. This option is our fastest shipping type..

Delivery

Here are the most common questions related to delivery

If you have not received your order within the prescribed time depending on the type of delivery chosen, we invite you to contact us by email at the following address: info@picotatoo.com.
If we are able to do so, we will investigate where your order is. However, no order will be refunded or returned to you within less than 20 working days.

Your delivery address may be different from your billing address. During your checkout process, you will need to provide the billing address. The billing address must match the address of the credit card you will use to complete your purchases. Thereafter, you will be able to indicate a delivery address, which is the address where you want your order to be shipped.

Make sure the delivery address is correct. We will not be responsible for any error on your part in the delivery address.

Yes, it is possible to make an expedited delivery, in Canada, by the parcel service of Canada Post. Delivery will be made in 1 to 5 working days from the date of processing your order depending on the type of delivery chosen. To do this, you must choose the option "CANADA POST Shipping with tracking number - 3 to 5 business days" or "PUROLATOR EXPRESS - 1 to 3 business days". Your order will still be processed within 1 to 3 business days.

If you want to receive your package for a specific date in a short time, you must first agree with a PiCO temporary tattoos customer service representative by email or telephone. They will be able to confirm if it is possible to make the delivery within the time you want.

No order tracking is possible for regular shipments by envelope. Only the "CANADA POST Ship with tracking number - 3 to 5 business days" or "PUROLATOR EXPRESS - 1 to 3 business days" option allows us to track parcels.

International delivery

Since we are located in Canada, delivery times vary depending on your location in the world. Here is our price list as well as the deadlines associated with it.

Shipment without tracking number, delay of 7 to 14 working days
1 to 6 tattoos: $1.30
7 tattoos: $1.94
8 tattoos or more: FREE

Shipping with tracking number
Tracked packet 7 to 14 business days: $19
Xpresspost 3 to 5 business days: $27

Shipment without tracking number, delay of 7 to 14 working days
1 to 6 tattoos $2.71
7 to 12 tattoos $3.88
13 to 18 tattoos $6.39
19 to 48 tattoos $11.14
48+ tattoos $22.28

Shipping with tracking number
Tracked packet 7 to 14 business days: $50
Xpresspost 3 to 5 business days: $65

Returns

A refund is possible for an item that has not been unpacked and is complete.
Return costs must be covered by the customer, and the refund will be made within 10 days, once the goods have been received. Before making a return, we ask that you contact us at: pico.tatoo@gmail.com

We pay special attention to each of our products. Despite this, it can happen that a tattoo does not work well or is defective. If this happens to you, write to us at: pico.tatoo@gmail.com and we will correct the situation.