FREE DELIVERY FOR THE CONTAINMENT PERIODWe use Canada Post mail services. Unfortunately, delays are expected on all of our deliveries because important security measures, including physical distance, slow the processing of high volumes of packages and mail at Canada Post. We do everything in our power to process your orders as quickly as possible and thus do our part to have your orders delivered to you as soon as possible.
Thank you for your understanding
Since our product is very small, we use Canada Post's mail service by regular envelope. This means that there are no tracking numbers for your regular shipments. Only the «Envoi avec numéro de suivi» option allows us to track packages.
Your delivery address may be different from your billing address. During your order process, you will need to provide the billing address. The billing address must match the address of the credit card you will use to complete your purchases. Thereafter, you can indicate a delivery address, which is the address where you want your order to be shipped.
// Make sure the delivery address is correct. We will not be responsible for any error on your part on the delivery address. //
NORMAL TIME DELIVERY COSTS AND DELAYS
The delivery time must be calculated from the date of shipment and not from the date of order. The order production time is 1 to 3 working days.
|1 to 6 tattoos - 5-7 working days||1,20 $|
|7 tattoos - 5-7 working days||1,80$|
|8 tattoos and more - 5-7 working days||FREE|
|Send with tracking number (Envoie avec numéro de suivi) - 2-3 working days||12,50 $|
|INTERNATIONAL - EUROPE|
Delivering mail overland with Canada Post - It takes up to 7 business days from the shipment date and this time varies depending on the delivery address. For orders outside of CANADA, delivery times may vary, as we use the standard mail service without a tracking number.
// However, no order will be refunded or returned to you within 14 working days. //
IS IT POSSIBLE TO HAVE ACCELERATED DELIVERY?
Yes, it is possible to make an accelerated delivery, in Canada, by the Canada Post parcel service. Delivery will be made in 2 to 3 working days from the shipment date of your order. To do this, you must choose the option «Envoi avec numéro de suivi». Your order will still be processed within 1 to 3 working days.
IS IT POSSIBLE TO RECEIVE MY PARCEL IN THE SAME WEEK?
If you want to receive your package by a specific date within a short time, you must first agree with a PiCO temporary tattoos customer service representative by email or phone. They will be able to confirm if it is possible to deliver within the time you want. You also want to choose the option "Envoi avec numéro de suivi" in this case.
TRACKING YOUR PACKAGE
No order tracking is possible for regular shipments by envelope. Only the "Envoi avec numéro de suivi " option allows us to track packages.
A refund is possible for an item which has not been unpacked and which is complete.
The costs of returns must be covered by the customer, and the refund will be made within 10 days, once the goods have been received.
Before proceeding with a return, we ask you to contact us at: firstname.lastname@example.org